How to cancel or downgrade your subscription

You can cancel your Pro or Business subscription at any time — no emails, no phone calls, no waiting on support.

Where to cancel

Go to the cancellation page (also linked from the pricing page and Settings → Manage Account) while signed in.

What the cancellation flow looks like

1. Tell us why you're leaving. We ask for a reason — it genuinely shapes what we build next.

2. You may see an offer to stay. Depending on your reason, we may present one of these alternatives:

   • Pause your subscription for 1, 2, or 3 months. No charges during the pause, you keep your access and your monitoring data, and billing resumes automatically when the pause ends.
   • A discounted rate of $5 per 28 days for your next 3 billing cycles — 50% off the standard $9.99 Pro price, after which normal pricing resumes.

   These are optional. You can decline and continue cancelling.

3. Confirm cancellation.

What happens when you confirm — please read

On standard plans (Pro or Business at the regular price), you keep full access until the end of your current billing period — no further charges after that, and your account then moves to the Free plan.

On the $1 introductory period or a discounted retention rate, cancellation takes effect immediately and your account moves to the Free plan right away.

Either way you keep your account, your scan history, and up to 2 monitored identities under Free-plan limits.

Resubscribing

You can upgrade again any time from the pricing page. Note that the $1 intro offer is for new subscribers; returning subscribers pay the standard rate.

Refunds

Cancelling stops future charges but doesn't automatically refund past ones — see our refund policy.